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How to Claim

by Elliot Ralston (2025-02-10)

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We'll assist you through the claim procedure.

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This guide will ask you a question and based upon your response show you another question or outcome.

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Before you begin, examine if you're qualified for JobSeeker Payment.


2: Do you have a JobSeeker Payment claim in progress?


3: You can track your claim for JobSeeker Payment


You might require to supply supporting files to progress your claim.


We'll let you understand the outcome of your claim. We'll send a message to your myGov Inbox.


If you don't get electronic letters, we'll send you a letter in the mail.


If you believe we've slipped up you can ask us to examine our choice.


We can help if you're in financial challenge or require special support while we process your claim.


4: Are you declaring JobSeeker Payment for yourself?


5: Do you have a Nominee arrangement in place?


To claim on somebody else's behalf you must be authorised.


The individual you're claiming for must nominate you to be their Centrelink Correspondence Nominee.


6: Adding a Candidate arrangement


You need to have a plan in location to declare on someone else's behalf.


The person you're claiming for will require to begin the procedure. Read about how to include a Candidate plan using your online account.


7: Do you want to declare online?


The easiest method is to declare online.


8: You can claim over the phone


If you can't claim online, call us on the Centrelink Employment Services line.


You don't need to go to a service centre to make a claim. If you're feeling weak, or need to separate yourself in your home, please don't visit our service centres.


9: Do you have a myGov account?


10: Do you have a Centrelink Customer Reference Number (CRN)?


11: Create a myGov account and link Centrelink to declare


To claim a payment you need a myGov account linked to Centrelink. If you don't have a myGov account, it's easy to create one.


To connect Centrelink you'll need your Centrelink Customer Reference Number (CRN).


Go to myGov


12: Link Centrelink with your CRN and make your claim


To claim a payment you require Centrelink linked to your myGov account. If you have a CRN you can link Centrelink to your myGov account.


Follow these steps to link to Centrelink and make a claim.


1. In myGov, select View and link services.
2. Under Link a service discover Centrelink and choose Link.
3. Select I have a CRN and follow the triggers to connect Centrelink to your myGov account.
4. Select Centrelink from your connected services.
5. Select Make a claim or view claim status, then Make a claim.
6. Under Job Seekers choose Begin.
7. Select Apply for JobSeeker Payment then follow the triggers to finish your claim.


13: Create a myGov account and prove who you are to connect to Centrelink


To declare a payment you require a Centrelink online account connected to myGov. If you do not have a myGov account, it's easy to produce one.


Follow these actions.


1. Go to myGov and employment choose Create an account.
2. Read the Terms of use. If you accept the terms, select I agree.
3. Enter your e-mail address, then validate this address utilizing a code we email to you. Your myGov account should utilize an unique email address. You can't use the very same email for another myGov account.
4. Enter your mobile number, if you have one. If you get in a number you'll get a code sent to it each time you check in to your myGov account.
5. Create a password and 3 secret questions and go into responses.
6. You've developed your myGov account, select Continue to myGov.


After you prove who you are through myGov by going into some details about you, you'll get a CRN. We'll examine if you currently have a CRN or develop one and link Centrelink to your myGov account.


14: Prove who you are to link Centrelink


1. In myGov, select Continue from the Government support for Coronavirus alert.
2. Select I need a CRN.
3. Follow the triggers to enter your identity information.
4. Enter info from your Medicare card.
5. Enter some individual details and we'll inspect them against our records.
6. We'll connect Centrelink to your myGov account and you'll then have a Centrelink online account.
7. You'll need identity information from one of these files: - existing Australian passport
- Australian birth certificate
- Australian citizenship certificate
- Australian visa.


You'll also require identity information from one of these documents:


- Australian motorist licence
- ImmiCard released by the Department of Home Affairs
- Australian Citizenship by Descent Certificate.


You can now start your claim for a payment. Before you can submit your claim, you'll require to go to a service centre to complete our identity requirements. You'll need to offer us an appropriate photo identity file as well as any other documents we might ask for.


If you can't show who you are online to get a CRN, call us on the Centrelink Employment Services Line.


15: How to declare after you create your myGov account and link to Centrelink


16: Is your myGov account connected to Centrelink?


You need to connect your myGov account to Centrelink to make your claim.


17: Do you have a Centrelink Customer Reference Number (CRN)?


If you do not have one or can't remember your Centrelink Customer Reference Number (CRN), choose No.


18: Sign in to myGov and employment show who you are to connect Centrelink


To declare a payment online, you'll need to do both the following:


- link your Centrelink online account to myGov
- show your identity to Centrelink.


You can do both of these with a strong Digital Identity.


myGovID is currently the only Digital Identity supplier that supplies the strong level Digital Identity needed for Centrelink.


Download and employment utilize the myGovID app to get a strong level Digital Identity. You'll need to enter your individual information, details from your identity files and validate your photo.


Find out how to establish the myGovID app on the myGovID site.


Once you have a strong level Digital Identity, follow these steps to link Centrelink and show your identity.


1. Check in to myGov.
2. Select View and link services, then select Centrelink.
3. Give your permission to share your information with Centrelink.
4. Select No to Do you have or understand your CRN?
5. Select Get going in the Digital Identity (Recommended) box.
6. Connect your Digital Identity to myGov.
7. Enter other information about you.


If you can't prove your identity online, call us on the Centrelink Employment Services line.


19: How to declare after connecting Centrelink to your myGov


Once your Centrelink online account is connected to myGov, you can use online.


1. Sign in to myGov.
2. Select Make a claim or view declare status, then Make a claim.
3. Under Job Seekers select Start.
4. Select Obtain JobSeeker Payment then follow the prompts to finish your claim.


20: Sign in to myGov and make a claim in Centrelink


If your Centrelink online account is linked to myGov, you can apply online.


To do this:


1. Check in to myGov.
2. Select Make a claim or view declare status, then Make a claim.
3. Under Job Seekers select Get going.
4. Select Apply for JobSeeker Payment and follow the triggers to finish your claim.


We'll inform you if you need to do anything else to complete your claim. We may ask you send supporting documents to submit your claim.


You can finish these steps up to 13 weeks before your situations alter. You can then submit your claim 2 week before your circumstances change. We'll contact you to remind you to do this.


21: Check in to myGov and link to Centrelink with your CRN to claim


To declare a payment you need a Centrelink online account connected to myGov. When you have a CRN we can create a Centrelink online account for you and connect it to your myGov.


Follow these steps:


1. Check in to myGov.
2. Select View and link services, then choose Centrelink.
3. Select I have a CRN and follow the prompts to connect Centrelink to your myGov account.
4. Select Centrelink from your connected services.
5. Select Make a claim or view claim status, then Make a claim.
6. Under Job Seekers choose Start.
7. Select Look For JobSeeker Payment and employment follow the prompts to finish your claim.


We'll inform you if you require to do anything else to finish your claim. We may ask you for supporting documents to submit your claim.


22: After you claim by phone


We'll call you if we need more information.


We'll send you a letter to let you understand your claim outcome. If your claim succeeds, we'll let you know:


- when you'll get your very first payment
- how much you'll get.


23: After you declare online


After you send your claim online, you'll get an invoice informing you:


- the ID number of your claim
- the date we approximate your claim will be complete.


If your Centrelink online account is linked to myGov, check in now to track your claim online.


Sign in to myGov


You can also utilize the Express Plus Centrelink mobile app.


If you don't agree with our choice call us on the Centrelink Employment Services line. If you still do not agree, you can ask us to examine our decision.


To do your organization with us, create a myGov account and link it to Centrelink.


You require to prove your identity before you claim a payment or service.


When you declare a payment or service, we'll ask you for some files to support your claim.


If you or your partner quit working, or change from full-time to casual work we'll need an Employment Separation Certificate from you in some scenarios.


You can ask someone to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to talk to us, update your details and get payments for you.

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