|  Post Reply

This file describes how an individual can declare JSP online, or with help from a Service Officer utilizing Assisted Customer Claim (ACC).

JSP eligibility and when to declare

Customers need to declare as quickly as possible online through the Services Australia site.

To qualify for JSP an individual need to:

- be of certifying age for JSP
- fulfill Australian residence requirements for JSP
- be unemployed, and
- searching for work and happy to participate in activities that increase their opportunities of discovering a job, or
- not able to work, study or search for work due to medical condition, disease or injury, or
- utilized or studying complete time and are not able to carry out these due to a medical condition, health problem or injury and work or research study to go back to

If the customer has indicated they are not able to work due to a short-lived incapacity, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW clients claiming JSP

A DSP consumer whose payments have actually been suspended/ cancelled go back to work (RTW) can claim an alternate payment when:

- they are still working 30 or more hours per week, and
- their income falls listed below the JSP earnings test cut-off

For example, a self-employed DSP customer is still working 30 hours per week, however their income has minimized. See Rates and Thresholds.

In all cases, check if the consumer is qualified to have their DSP restored before looking at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).

Early declares for JSP

Customers can lodge an early claim for JSP up to 13 weeks before the first day of eligibility. On the day they become certified they need to offer their savings account balances, evidence of income and employment separation information.

Customers can start an early claim online. They will be able to complete Your individual information, Your circumstances and Your financial information.

If making an early claim after a break in payment of 39 weeks or less, the client will have fewer concerns to address in the online claim.

Customers can not complete Review and Confirm, Next actions or send the claim online till within 2 week of being qualified for JSP. They will get a pointer notification 2 week before the eligibility date.

A detained person may lodge a claim up to 3 weeks before release from jail. These claims are ruled out early claims as the consumer is qualified but not payable when they claim.

Customers transferring from an existing income assistance payment can lodge an early claim as much as 28 days before the date of qualification.

Online claims

Customers need to produce a myGov account and connect their Centrelink online account to it.

Once the customer has actually connected their Centrelink online account to myGov, to start an online claim for JSP they should:

- indication in to myGov and access their linked Centrelink online account
- ensure their personal details are correct. From the menu, pick the My details > Personal and contact information > My profile to make updates
- from the menu, choose Payments and claims > Claims > Make a claim. For more details, employment see Claiming JSP online table in the Self-managed tab

Customers claiming or moving to JSP will see a decreased concern set as part of their online claim if they are:

- currently in receipt of an income assistance payment, or
- have actually cancelled from payment in the last 52 weeks

Streamlined claims

Sometimes, a job exists to the customer on their Centrelink online account homepage up to 28 days prior to losing credentials for their existing payment.

The task will allow the client to carry out a streamlined claim procedure to submit a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be utilized for consumers deemed not able or unsuitable to complete an online claim or nominees. ACC needs to likewise be utilized in instances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, by means of uploaded files, post or fax. See Claim lodgement of Centrelink Claims.

' Channel Hopping' within ACC suggests:

- the client can begin a claim online and a Service Officer can take it over, or
- a Service Officer can assist a client begin a claim which can then be finished by the customer in their Centrelink online account

Remote clients

If the customer lives in a remote location and generally uses an agent, Remote Service Centre, or phone to do organization and is unable or unsuitable to complete an online claim, the customer needs to be transferred to the Remote Claims Processing (RCP) to begin their ACC.

The Remote Claims Processing (RCP) team offers specialised remote service for recognized remote customers.

The client should have:

- the remote indication showing on the Customer Overview, or
- a residential address in a remote place

To examine the address is in a remote area:

- search the town name in Office Locator
- view the Towns Result List
- see the Remoteness column

Customers with nominee arrangements

Correspondence nominees can send an online claim for JSP on behalf of their principal.

If a correspondence candidate contacts to declare JSP on behalf of their principal, provide an online claim first. If they decrease the online claim offer, a Service Officer should run Assisted Customer Claim (ACC) with the nominee.

If a nominee is declaring on behalf of an individual, encourage the candidate to help the individual claim JSP utilizing the individual's Centrelink online account. If the candidate is unable or reluctant to do so, a Service Officer is to run ACC with the candidate.

Claim submission exceptions

In some circumstances, it might not be affordable for a customer to finish all Required jobs prior to sending their claim. These consist of exceptions when particular vulnerabilities exist, see Circumstances Change Monitor (CCM).

Transferring to a Location of Lower Employment Prospects (MALEP)

Do not undertake any MALEP evaluations. The Department of Social Services (DSS) have actually stopped briefly all Transferring to an Area of Lower Employment Prospects (MALEP) evaluations.

If the client has moved address within the previous 26 weeks, Services Australia must determine if they have actually reduced their work potential customers by transferring to a brand-new area.

If this holds true, the Service Officer need to investigate a possible MALEP employment related exemption period.

Unemployed due to a voluntary act or misbehavior

If the customer has willingly left work or been dismissed due to misconduct in the 12 weeks prior to claiming, an unemployment failure or an Unemployment Non-Payment Period (UNPP) may have happened.

Do not generate compliance action up until the Employment Separation Certificate (SU1) (or equivalent) and/or employment supporting proof is gotten to determine a non-compliance event has actually occurred.

See Unemployment due to a voluntary act or misconduct.

RapidConnect

Most task seekers are subject to RapidConnect and are advised of their requirements or an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.

Job applicants who are qualified for a referral to a Labor force Australia or other professional service provider, will have an initial consultation reserved during the Participation Interview. Attending this first company visit is referred to as the task applicant's RapidConnect requirement.

In the majority of cases, meeting RapidConnect requirements will identify the start date of the task candidate's earnings support payment. Note: this goes through task candidates meeting any waiting durations and certification requirements.

Mutual responsibility requirements

The Department of Employment and Workplace Relations (DEWR) will automatically refer brand-new job seekers to the Workforce Australia online work service. This omits job applicants residing in Community Development Program (CDP) areas.

Higher rate of JSP for 55 years and over

Single consumer aged 55 years and over who have actually been receiving an income assistance payment or allowance for 9 or more constant months might be entitled to a greater rate of payment. The system will immediately calculate this and apply the appropriate rate for eligible clients.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) information might provide to clients during their online claim. Employer details, name and ABN, will be provided to the customer if STP information is offered to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the alternative to confirm the company within the claim. If a customer validates the employer, as soon as on payment, STP pre-filled earnings will exist to the consumer when they report. If the customer does not confirm the employer, once on payment, the STP employer may provide to the client once again when they report.

Add comment

INDEXING JOURNAL: