Workplace Spirituality and Organization Citizenship Behavior (OCB): Employee Engagement Mediation

Lila Bismala, Hafsah Hafsah, Susi Handayani, Ayu Indari

Abstract


Abstract: Workplace Spirituality and Organization Citizenship Behavior (OCB): Employee Engagement Mediation. Objective: The study aimed to analyze the role of employee engagement as a mediating variable in the relationship that occurs between workplace spirituality and organizational citizenship behavior (OCB). Methods: This research is explanatory, using structural equation modeling as a data analysis technique. Data were collected from teachers of state elementary schools in Langkat District, Deli Serdang District, and Medan City, where the total population was 19,096. By using the Slovin method, a sample was determined to be 391 people, from which the researchers selected teachers with the status of civil servant and government employees with employment agreements. Data collection was carried out by distributing questionnaires to research respondents, where the number of questionnaires declared valid was 247. Findings: The results showed that workplace spirituality and employee engagement have a positive effect on OCB; workplace spirituality has a positive effect on employee engagement; and employee engagement acts as a mediating variable in the relationship between workplace spirituality and OCB. Conclusion: Teachers, as an important element in the world of education, are required to always be engaged and show OCB, both towards students, colleagues and the school where they work. With this, teachers will enjoy their work and feel that their work is like educating their own children.

 

Keywords: Workplace spirituality, organizational citizenship behavior, employee engagement.


DOI: http://dx.doi.org/10.23960/jpp.v14.i1.202420


Full Text:

PDF

References


Alhashedi, A. A. A., Bardai, B., Al-Dubai, M. M. M., & Alaghbari, M. A. (2021). Organizational citizenship behavior role in mediating the effect of transformational leadership on organizational performance in gold industry of saudi arabia. Business: Theory and Practice, 22(1), 39–54. https://doi.org/10.3846/btp.2021.12774

Alshaabani, A., Naz, F., Magda, R., & Rudnák, I. (2021). Impact of perceived organizational support on ocb in the time of covid-19 pandemic in hungary: Employee engagement and affective commitment as mediators. Sustainability (Switzerland), 13(14), 1–21. https://doi.org/10.3390/su13147800

Bakker, A. B., & Bal, P. M. (2010). Weekly work engagement and performance: A study among starting teachers. Journal of Occupational and Organizational Psychology, 83(1), 189–206. https://doi.org/10.1348/096317909X402596

Bismala, L., Syaifuddin, & Sembiring, R. (2024). Drivers of organizational citizenship behavior of elementary school teachers. International Journal of Evaluation and Research in Education (IJERE), 13(2), 792–800. https://doi.org/10.11591/ijere.v13i2.26833

Bismala, L., Syaifuddin, & Sembiring, R. (2023). The impact of transformational leadership on organizational citizenship behavior with employee engagement mediation. Medan International Conference Economics and Business, 1(January), 751–762.

Chalofsky, N., & Krishna, V. (2009). Meaningfulness, commitment, and engagement:the intersection of a deeper level of intrinsic motivation. Advances in Developing Human Resources, 11(2), 189–203. https://doi.org/10.1177/1523422309333147

Chen, S. W., & Peng, J. C. (2021). Determinants of frontline employee engagement and their influence on service performance. International Journal of Human Resource Management, 32(5), 1062–1085. https://doi.org/10.1080/09585192.2018.1505764

Crawford, A., Hubbard, S. S., Lonis-Shumate, S. R., & O’neill, M. (2009). Workplace spirituality and employee attitudes within the lodging environment. Journal of Human Resources in Hospitality and Tourism, 8(1), 64–81. https://doi.org/10.1080/15332840802274445

Devendhiran, S., & Wesley, J. R. (2017). Spirituality at work: enhancing levels of employee engagement. Development and Learning in Organizations, 31(5), 9–13. https://doi.org/10.1108/DLO-08-2016-0070

Dubey, P., Pathak, A. K., & Sahu, K. K. (2022). Analysing workplace spirituality as a mediator in the link between job satisfaction and organisational citizenship behaviour. Management Matters, 19(2), 109–128. https://doi.org/10.1108/manm-12-2021-0003

Duchon, D., & Plowman, D. A. (2005). Nurturing the spirit at work: Impact on work unit performance. Leadership Quarterly, 16(5), 807–833. https://doi.org/10.1016/j.leaqua.2005.07.008

Fairlie, P. (2011). Meaningful work, employee engagement, and other key employee outcomes: Implications for human resource development. Advances in Developing Human Resources, 13(4), 508–525. https://doi.org/10.1177/1523422311431679

Garg, N., Punia, B. K., & Jain, A. (2019). Workplace Spirituality and Job Satisfaction: Exploring Mediating Effect of Organization Citizenship Behaviour. Vision, 23(3), 287–296. https://doi.org/10.1177/0972262919850928

Grobelna, A. (2019). Effects of individual and job characteristics on hotel contact employees’ work engagement and their performance outcomes: A case study from Poland. International Journal of Contemporary Hospitality Management, 31(1), 349–369. https://doi.org/10.1108/IJCHM-08-2017-0501

Hasani, K., Boroujerdi, S. S., & Sheikhesmaeili, S. (2013). The effect of organizational citizenship behavior on organizational commitment. Global Business Perspectives, 1(4), 452–470. https://doi.org/10.1007/s40196-013-0026-3

Iqbal, M., Adawiyah, W. R., Suroso, A., & Wihuda, F. (2020). Exploring the impact of workplace spirituality on nurse work engagement: an empirical study on Indonesian government hospitals. International Journal of Ethics and Systems, 36(3), 351–369. https://doi.org/10.1108/IJOES-03-2019-0061

Kašpárková, L., Vaculík, M., Procházka, J., & Schaufeli, W. B. (2018). Why resilient workers perform better: The roles of job satisfaction and work engagement. Journal of Workplace Behavioral Health, 33(1), 43–62. https://doi.org/10.1080/15555240.2018.1441719

Kazemipour, F., Mohamad Amin, S., & Pourseidi, B. (2012). Relationship between workplace spirituality and organizational citizenship behavior among nurses through mediation of affective organizational commitment. Journal of Nursing Scholarship, 44(3), 302–310. https://doi.org/10.1111/j.1547-5069.2012.01456.x

Kazemipour, F., & Mohd Amin, S. (2012). The impact of workplace spirituality dimensions on organisational citizenship behaviour among nurses with the mediating effect of affective organisational commitment. Journal of Nursing Management, 20(8), 1039–1048. https://doi.org/10.1111/jonm.12025

Khan, M. A., Ismail, F. B., Hussain, A., & Alghazali, B. (2020). The interplay of leadership styles, innovative work behavior, organizational culture, and organizational citizenship behavior. SAGE Open, 10(1), 1–16. https://doi.org/10.1177/2158244019898264

Kizilos, M. A., Cummings, C., & Cummings, T. G. (2013). How high-involvement work processes increase organization performance: the role of organizational citizenship behavior. Journal of Applied Behavioral Science, 49(4), 413–436. https://doi.org/10.1177/0021886313479998

Lee, S., Lovelace, K. J., & Manz, C. C. (2013). Serving with spirit: An integrative model of workplace spirituality within service organizations. Journal of Management, Spirituality and Religion, 11(1), 45–64. https://doi.org/10.1080/14766086.2013.801023

Ma, E., Qu, H., Wilson, M., & Eastman, K. (2013). Modeling OCB for hotels: don’t forget the customers. Cornell Hospitality Quarterly, 54(3), 308–317. https://doi.org/10.1177/1938965513482520

Mahipalan, M., Sheena, & Muhammed, S. (2019). Examining the role of workplace spirituality and teacher self-efficacy on organizational citizenship behaviour of secondary school teachers: an indian scenario. Vision, 23(1), 80–90. https://doi.org/10.1177/0972262918821241

Mahipalan, M., & Sheena S. (2018). Mediating effect of engagement on workplace spirituality–job involvement relationship: a study among generation y professionals. Asia-Pacific Journal of Management Research and Innovation, 14(1–2), 1–9. https://doi.org/10.1177/2319510x18810995

Milliman, J., Gatling, A., & Kim, J. (Sunny). (2018). The effect of workplace spirituality on hospitality employee engagement, intention to stay, and service delivery. Journal of Hospitality and Tourism Management, 35, 56–65. https://doi.org/10.1016/j.jhtm.2018.03.002

Mitonga-Monga, J. (2019). Fostering employee commitment through work engagement: The moderating effect of job satisfaction in a developing-country setting. Journal of Psychology in Africa, 29(6), 546–555. https://doi.org/10.1080/14330237.2019.1665902

Noesgaard, M. S., & Hansen, J. R. (2018). Work engagement in the public service context: the dual perceptions of job characteristics. International Journal of Public Administration, 41(13), 1047–1060. https://doi.org/10.1080/01900692.2017.1318401

Organ, D. W. (2017). Organizational citizenship behavior: Recent trends and developments. Annual Review of Organizational Psychology and Organizational Behavior, 5(November 2017), 295–306. https://doi.org/10.1146/annurev-orgpsych-032117-104536

Petchsawang, P., & McLean, G. N. (2017). Workplace spirituality, mindfulness meditation, and work engagement. Journal of Management, Spirituality and Religion, 14(3), 216–244. https://doi.org/10.1080/14766086.2017.1291360

Podsakoff, P. M., Ahearne, M., & MacKenzie, S. B. (1997). Organizational citizenship behavior and the quantity and quality of work group performance. The Journal of Applied Psychology, 82(2), 262–270. https://doi.org/10.1037/0021-9010.82.2.262

Rashidin, M. S., Javed, S., & Liu, B. (2020). Empirical study on spirituality, employee’s engagement and job satisfaction: evidence from china. International Journal of Public Administration, 43(12), 1042–1054. https://doi.org/10.1080/01900692.2019.1665066

Reijseger, G., Peeters, M. C. W., Taris, T. W., & Schaufeli, W. B. (2017). From motivation to activation: why engaged workers are better performers. Journal of Business and Psychology, 32(2), 117–130. https://doi.org/10.1007/s10869-016-9435-z

Rich, B. L., Lepine, J. A., & Crawford, E. R. (2010). Job engagement: Antecedents and effects on job performance. Academy of Management Journal, 53(3), 617–635. https://doi.org/10.5465/amj.2010.51468988

Runhaar, P., Konermann, J., & Sanders, K. (2013). Teachers’ organizational citizenship behaviour: Considering the roles of their work engagement, autonomy and leader-member exchange. Teaching and Teacher Education, 30(1), 99–108. https://doi.org/10.1016/j.tate.2012.10.008

Saks, A. M. (2006). Antecedents and consequences of employee engagement. Journal of Managerial Psychology, 21(7), 600–619. https://doi.org/10.1108/02683940610690169

Saks, A. M. (2011). Journal of Management , Spirituality & Workplace spirituality and employee engagement. Journal of Management, Spirituality & Religion Spirituality & Religion, 8(4), 37–41.

Salanova, M., Lorente, L., Chambel, M. J., & Martínez, I. M. (2011). Linking transformational leadership to nurses’ extra-role performance: The mediating role of self-efficacy and work engagement. Journal of Advanced Nursing, 67(10), 2256–2266. https://doi.org/10.1111/j.1365-2648.2011.05652.x

Shantz, A., Alfes, K., Truss, C., & Soane, E. (2013). The role of employee engagement in the relationship between job design and task performance, citizenship and deviant behaviours. International Journal of Human Resource Management, 24(13), 2608–2627. https://doi.org/10.1080/09585192.2012.744334

Sharma, P. K., & Kumra, R. (2020). Relationship between workplace spirituality , organizational justice and mental health : mediation role of employee engagement. Journal of Advances in Management Research, 17(5), 627–650. https://doi.org/10.1108/JAMR-01-2020-0007

Sholikhah, Z., Wang, X., & Li, W. (2019). The role of spiritual leadership in fostering discretionary behaviors: The mediating effect of organization based self-esteem and workplace spirituality. International Journal of Law and Management, 61(1), 232–249. https://doi.org/10.1108/IJLMA-04-2018-0081

Shuck, B., Adelson, J. L., & Jr, T. G. R. (2017). The employee engagement scale: initial evidence for construct validity and implications for theory and practice. Human Resource Management, 56(6), 953–977. https://doi.org/10.1002/hrm

Siregar, G., Bismala, L., Hafsah, H., Handayani, S., Manurung, Y. H., Andriany, D., & Hasibuan, L. S. (2023). Unveiling determinant of student engagement. Journal of Education and Learning, 17(2), 174–182. https://doi.org/10.11591/edulearn.v17i2.20747

Sugianingrat, I. A. P. W., Widyawati, S. R., da Costa, C. A. de J., Ximenes, M., Piedade, S. D. R., & Sarmawa, W. G. (2019). The employee engagement and OCB as mediating on employee performance. International Journal of Productivity and Performance Management, 68(2), 319–339. https://doi.org/10.1108/IJPPM-03-2018-0124

Sun, H. J., & Yoon, H. H. (2020). Linking organizational virtuousness, engagement, and organizational citizenship behavior: the moderating role of individual and organizational factors. Journal of Hospitality and Tourism Research, XX(X), 1–26. https://doi.org/10.1177/1096348020963701

Tufail, U., Ahmad, M. S., Ramayah, T., Jan, F. A., & Shah, I. A. (2016). Impact of Islamic Work Ethics on Organisational Citizenship Behaviours among Female Academic Staff: the Mediating Role of Employee Engagement. Applied Research in Quality of Life, 12(3), 693–717. https://doi.org/10.1007/s11482-016-9484-5

Uddin, M. A., Mahmood, M., & Fan, L. (2018). Why individual employee engagement matters for team performance?: Mediating effects of employee commitment and organizational citizenship behaviour. Team Performance Management, 25(1–2), 47–68. https://doi.org/10.1108/TPM-12-2017-0078

Yurcu, G., & Akinci, Z. (2017). Influence of organizational citizenship behavior on hotel employees’ job satisfaction and subjective Well-Being. Advances in Hospitality and Tourism Research (AHTR), 5(1), 57–83.


Refbacks

  • There are currently no refbacks.




Copyright (c) 2024 Jurnal Pendidikan Progresif

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.


View My Stats

Creative Commons License
The copyright is reserved to The Jurnal Pendidikan Progresif that is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.